FAQ

 

1. How fast do you ship? 

Standard shipping across the USA will take 5-8 business days. 

 

2. Do you ship internationally? 

Unfortunately we do not ship internationally.

You can find the paperback version of "The Boy Who Stood Up Tall" with international delivery at Book Depository - CLICK HERE

 

3. What is your return policy? 

All sales are final except for damaged or defective materials. 

It is your responsibility to assure the quality of all goods upon receipt.  You must obtain a return shipping confirmation from us prior to returning any products. In order to be eligible to receive a refund or store credit for returned goods that are damaged or defective, your refund or store credit request must be received no more than thirty (30) days from the order placement date.  Any approved refund or store credit will only be for the value of the returned items. For your security, refunds will be credited back to the original payment method used for the purchase. In the event that your credit card has expired or is cancelled, store credit will be issued. 

 

4. When will I receive digital download products? 

Digital downloads are sent immediately after purchase.

The link to download your resource will be available on the 'Receipt of purchase page'. It will also be delivered via email within 10 minutes. 

If you haven't received an email regarding your digital purchase, please first check your spam folder (as sometimes our emails get automatically sent to spam), & then contact us at hello@ResilientLittleHearts